help

Shipping & Order Status

What is your return policy?

We aim for your complete satisfaction with every purchase made from www.plcdcspro.com. If you are not satisfied with your purchase, you may return it within 30 days from the order date for a full refund of the purchase price, excluding shipping, handling, or other related fees. Please refer to our sales terms for complete details on our return policy.

How can I track my order?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive updates via email or SMS as your package moves through the shipping process.

After my order is shipped, when will my order arrive?

All shipments are shipped according to the customer's shipping address. Unfortunately, we cannot determine arriving dates since its depend on which country the order will be sent. When your order is shipped you will be notified through an email notification.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. However, shipping fees and delivery times may vary depending on your location and the shipping carrier used.

What payment methods do you accept?

We accept 100% T/T (Telegraphic Transfer) before shipping. For items with a lead time, a 30% deposit is required in advance, with the remaining 70% balance due before shipping. If you have an agent in China, please contact us for RMB transfer.

How do I modify or cancel my order?

We strive to ship your order as soon as possible. If for some reason you need to modify or cancel your order, please contact us immediately and we will try our best to help you. Unfortunately, once an order has been processed and packaged for shipment, we are unable to make any modification to the order including cancellations.

Can I change my shipping address after placing an order?

If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

What if I received a defective or incorrect item?

We apologize if you received a defective or incorrect item. Please contact our customer service team as soon as possible, and we will work with you to resolve the issue. We may ask you to provide photos of the defect or incorrect item to assist us in processing your return or exchange.

Guarantees

Swift Delivery

We strive to dispatch your purchase swiftly to any destination worldwide!

12-Month Warranty

Subject to Terms and Conditions, if your goods are found defective within 12 months of purchase.

Dedicated Customer Support

Expect exceptional customer service when you choose us.

Commitment to Quality

We are dedicated to delivering world-class products and services that exceed customer expectations.

Best Price Guarantee

Our products always come at the most competitive prices in town. Guaranteed!